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We deliver the services we are responsible for and required to do for compliance. 

How do we measure up?

  •  Evidence that organisation meets contractual and reporting requirements. 
  •  Policies, procedures and associated documents are developed to meet legislative requirements and guide practice; 
  •  Outcomes of internal/external reviews; 
  •  Consumers can describe ways the organisation has learnt from complaints and as a consequence made improvements to service.